Documented Created: 15/10/2020
General Data Protection Regulation (GDPR) implemented in May 2018 in the UK brought in new legal protection for personal information. This document tells you what personal information I hold and why, and what your rights are.
I am registered with the ICO as the data controller for Hayley Merrick Coaching – Love Your Cycles
Name: Hayley Merrick
Email address: email@example.com
Address: Hayley Merrick Coaching, Market Fields, Eccleshall, Staffordshire, ST21 6LA
The Purpose of processing your data
In order to sell products, subscriptions and provide services I will need to process data about you. I record this information when you purchase a product from me to allow me to contact you and handle subscriptions.
Lawful Basis for holding and using your Information
The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible service.
What information I hold and what I do with it
In order to provide subscriptions, products and services, , inlcuding your name, address, email, phone number, cookies and usage data. I will only use this information for processing your order. I will only use this for providing products, subscriptions and services.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
How Long I Retain Your Information for
I will keep your information for the following periods
- a.7 years after last treatment
b. records of children are kept until the child is 25 and if 17 when treated then 26
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in relation to:
- Appointment times
- Complementary therapy information or information related to your health
- Special offers and promotions (you may unsubscribe from this at any time)
GDPR gives you the following rights:
- The right to be informed:
To know how your information will be held and used (this notice).
- The right of access:
To see your therapists records of your personal information, so you know what is held about you and can verify it.
- The right to rectification:
To tell your therapist and to make changes to your personal information if it is incorrect or incomplete.
- The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
- The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
- The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
- Your contact details
- Medical history and other health-related information (which I will take from you at first consultation)
- Treatment details and related notes (which I will take after each consultation)
- The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
- Rights in relation to automated decision-making and profiling.
- The right to lodge a complaint with the Information Commissioner’s Office if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general- data-protection-regulation-gdpr/individual-rights/. If you wish to exercise any of these rights, please use the contact details given above. If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk
SERVICE PROVIDER RIGHTS
Please note if you don’t agree to the service provider keeping records of information about you, your subscriptions and your treatments, or if you don’t allow them to use the information in the way they need to for services and treatments, the therapist may not be able to treat or provide services to you.
Your service provider/therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
By continuing to use this website, booking an appointment or ordering from me you consent to me holding and using your information as outlined above, and understand that you may withdraw that consent at any time by emailing the address above.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Changes to policy
We reserve the right to update this policy and will contact our customers if the policy changes. Please contact us if you have any questions firstname.lastname@example.org